Terms & Conditions

1. Definitions

1.1 “Company”, “we”, “us” means Royal Conversion Doncaster. 

1.2 “Customer”, “you” means the person or entity contracting with the Company. 

1.3 “Goods” means converted vehicles, parts, components supplied, and materials. 

1.4 “Works” means conversion, repair, installation, servicing and any associated design or fabrication. 

1.5 “Contract” means these Terms & Conditions plus the written quote, order confirmation, and any agreed specification.

 

2. Scope

2.1 These Terms govern all quotations, orders and Contracts for Works and Goods supplied by the Company unless otherwise agreed in writing. 

2.2 We do not accept any parts supplied by customers.

 

3. Quotations and Orders

3.1 Quotes are valid for 30 days unless stated otherwise. 

3.2 A Contract is formed only on our written order confirmation or invoice. 

3.3 Booking deposit, progress payments and storage 

  a) A non‑refundable booking fee of £1,000 is required to secure a building slot. 

  b) At job start, 50% of the quoted price is payable. The balance is due on collection. 

  c) Work will not commence until the booking fee and the 50% start payment have both been received. If required deposit(s) are not paid on time, the estimated delivery date will be deferred. 

  d) If a vehicle is delivered to us and the required deposit is not paid within 7 days, we will charge storage and insurance fees for the vehicle until required payment is received.

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4. Price and Payment

4.1 Prices exclude VAT and any statutory fees unless stated. 

4.2 Full payment terms will be stated on the invoice. Standard terms: final payment on collection/delivery unless otherwise agreed. 

4.3 We reserve the right to charge interest on overdue payments at 4% above the Bank of England base rate, calculated daily. 

4.4 Additional costs arising from unforeseen works, parts, specification changes or compliance requirements will be charged and require customer approval.

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5. Lead Times, Delay and Cancellation

5.1 Lead times are estimates. We are not liable for any direct or indirect loss resulting from delay, including delays arising from our negligence. Any agreed completion or collection date is indicative only and may vary during the course of the build. We will notify you at least one week in advance when the vehicle is ready for collection. 

5.2 If you cancel after acceptance, you remain liable for costs incurred and a reasonable cancellation fee. Deposits are non‑refundable where work or materials have been committed. 

5.3 We may suspend or cancel the Contract if you fail to pay, provide required information, or if force majeure prevents performance.

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6. Delivery, Collection and Title

6.1 Delivery or collection dates are estimates. Risk passes to you on delivery/collection. 

6.2 Title to Goods remains with the Company until payment in full (including interest and costs). 

6.3 You must inspect Goods on delivery/collection and notify us in writing within 7 days of any visible defects or non‑conformance; failure to do so is acceptance.

 

7. Installation, Commissioning & Compliance

7.1 We will commission and test systems to meet the agreed specification and applicable statutory standards at the time of completion. 

7.2 Any compliance approvals, certifications or roadworthiness (e.g., IVA, MOT) required are the client’s responsibility unless expressly included. 

7.3 If the vehicle requires modifications for compliance not included in the quote, additional charges apply.

 

8. Warranty

8.1 New Conversions: 12 months warranty from date of handover against faulty workmanship and defective materials on Works performed by the Company. 

8.2 Repairs: 6 months warranty from date of completion for repair works performed by the Company. 

8.3 New Parts: 12 months warranty on new parts supplied and fitted by the Company. Third‑party manufacturer warranties also apply where provided. 

8.4 Warranty Conditions: Warranty applies only if: 

  a) the vehicle has been used and maintained in accordance with any instructions we provide; 

  b) Goods have not been altered, repaired or tampered with by unauthorised persons; 

  c) defects are notified in writing promptly and within the warranty period; 

  d) full payment for the Contract has been received. 

8.5 Repairs and timescales: Any repair work notified to us under warranty will be booked in within 7 days of notice. Repair timescales are estimates and may vary if parts or materials are required from suppliers. While we will use reasonable endeavours to minimise delay, many factors are outside our control. Warranty repairs are carried out only at our Doncaster branch. We are not liable for travel costs to/from our premises or for any other financial loss you may incur in connection with bringing the vehicle to or collecting it from our Doncaster branch. 

8.6 Exclusions: Warranty does not cover: 

  a) normal wear and tear, consumables, bulbs, seals, adhesives or coatings; 

  b) damage from accidents, misuse, neglect, corrosion, moisture ingress, salts, contamination or improper cleaning; 

  c) faults arising from vehicle structural issues or pre‑existing conditions; 

  d) consequential loss, loss of business, or loss of earnings; 

  e) Damage to customer‑provided vehicles: We accept no liability for any damage to vehicles supplied by the Customer, including damage or faults that occur while the vehicle is in our possession. 

  f) Vehicles sourced by the Company: We may offer an optional external warranty for vehicles procured by the Company for an additional fee. This warranty is voluntary; if not purchased, the Customer assumes full responsibility for any loss, damage or defects to the vehicle. 

  g) Transfer on resale: If the vehicle is sold within 12 months of handover, the Customer must notify the Company in writing within 14 days and provide the purchaser’s contact details. A £100 fee is payable to transfer any remaining warranty; failure to pay this fee within 14 days of notification will void the remaining warranty. A Warranty Transfer Form is supplied on delivery or may be requested by emailing info@roaylconversion.co.uk.

 

9. Returns and Repairs

9.1 Return of parts requires prior written authorisation. Non‑faulty returns may incur restocking fees. 

9.2 For warranty repairs, parts returned for assessment must be supplied promptly; we may replace subject to assessment and manufacturer’s terms.

 

10. Limitation of Liability

10.1 Our aggregate liability for breach, negligence or misrepresentation is limited to direct losses up to the total price paid under the Contract. 

10.2 We are not liable for indirect, special, or consequential losses including loss of profits, business interruption, or loss of use, whether foreseeable or not.

 

11. Customer Obligations

11.1 Provide accurate vehicle details, access, keys, and any required documentation. 

11.2 Ensure vehicle is insured and provisioned for any test drives, inspections or road tests. 

11.3 Promptly notify us of any changes to specification, intended use, or legal requirements.

 

12. Intellectual Property

12.1 We retain rights to drawings, designs, CAD files, photographs and intellectual property created during the Contract unless otherwise agreed in writing. 

12.2 You may not reproduce or use our proprietary designs for resale without written permission.

 

13. Data Protection and Privacy

13.1 We will process personal data in accordance with applicable data protection law. We may use contact details to provide services and updates; we will not sell your personal data.

 

14. Subcontracting

14.1 We may subcontract parts of the Works to third parties while remaining responsible for their performance under the Contract.

 

15. Insurance

15.1 We hold public and employer liability insurance. Customers should maintain comprehensive insurance for their vehicle and stock (e.g., confectionery, equipment).

 

16. Severability

16.1 If any provision is found invalid, the remaining provisions remain in full force.

 

17. Governing Law and Jurisdiction

17.1 Contracts are governed by English law. Exclusive jurisdiction for disputes is the English courts unless otherwise agreed.

 

18. Complaints and Notices

18.1 Complaints must be submitted in writing to our customer service address and will be investigated promptly. 

18.2 Notices under the Contract must be in writing and delivered to the addresses on the invoice or order. 

18.3 Confidentiality of complaints: All complaints and related communications submitted to the Company will be treated as confidential. Customers must not publish or post details of any complaint, dispute or related communications about the Company on social media or other public forums. The Company reserves the right to take appropriate action, including legal proceedings, in response to unauthorised public disclosure.

 

19. Amendments

19.1 No amendment to these Terms is effective unless agreed in writing and signed by an authorised representative of the Company.

 

Contact 

Royal Conversion

HQ Office

Imperial Estate

Cross Bank

Doncaster

DN4 8BE

Phone: 07885207599

Email: info@roaylconversion.co.uk