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Privacy Policy

Last updated: 15 February 2026

Royal Conversion (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, contact us, or use our services.

If you have any questions, contact us using the details in the Contact section below.

1. Who we are

Controller: Royal Conversion
We are the “data controller” for the personal data we process, meaning we decide how and why your information is used.

2. What information do we collect

We may collect and process the following categories of personal data:

A. Information you provide

  • Name, business name

  • Email address, telephone number

  • Address (if you request a quote, delivery, invoice, or site visit)

  • Vehicle details and conversion requirements you submit (e.g., model/specs)

  • Messages, enquiry details, and any attachments you send us

  • Billing/invoicing information (where applicable)

B. Information collected automatically

  • Device and browser information

  • IP address (may be partially masked depending on settings)

  • Website usage data (pages visited, time on site, clicks, referring pages)

  • Cookie identifiers and similar tracking technologies (see Cookies section)

C. Information from third parties (limited)

  • If you interact with us via social media platforms, we may receive basic profile or message details depending on your settings on those platforms.

3. How we use your information

We use personal data to:

  • Respond to enquiries and provide quotations

  • Provide our products/services (e.g., van conversions, related services)

  • Communicate with you about your order, booking, or request

  • Improve and maintain our website and customer experience

  • Keep records for business, legal, tax, and accounting purposes

  • Prevent fraud, protect our rights, and keep our systems secure

  • Send marketing communications only where permitted (and you can opt out anytime)

4. Lawful bases for processing (UK GDPR)

We rely on one or more lawful bases under the UK GDPR:

  • Contract: where processing is needed to provide a quote, supply services, or manage orders

  • Legitimate interests: to run and improve our business and website, respond to enquiries, and keep our systems secure (balanced against your rights)

  • Legal obligation: to comply with tax, accounting, and other legal requirements

  • Consent: for certain cookies and optional marketing communications (where required)

5. Cookies and tracking

Our website may use cookies and similar technologies to:

  • Make the site work properly

  • Understand how visitors use the site (analytics)

  • Remember preferences

Where required, we will ask for your consent before placing non-essential cookies (such as analytics/marketing cookies). You can change your cookie preferences at any time via our cookie banner/settings (if enabled) and/or your browser settings.

6. whom we share data with

We may share your information with trusted third parties only where necessary, such as:

  • Website hosting and IT providers

  • Email and communication services (for replying to enquiries)

  • Analytics providers (e.g., website performance and usage)

  • Payment processors (if you pay online, if applicable)

  • Professional advisers (accountants, insurers, legal advisers)

  • Authorities where required by law (HMRC, regulators, law enforcement)

We do not sell your personal data.

7. International transfers

Some service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK GDPR-approved transfer mechanisms) to protect your information.

8.  How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Typical retention periods may include:

  • Enquiries/quotes: up to 12–24 months (unless you become a customer)

  • Customer records/invoices: usually up to 6 years (to meet UK tax/accounting rules)

  • Marketing records: until you opt out or ask us to delete

We may retain some information for longer if required by law or to defend legal claims.

9.  Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure. However, no online system is 100% secure, and you share information at your own risk.

10. Your rights (UK GDPR)

You have rights over your personal data, including:

  • Access to your data

  • Correction of inaccurate or incomplete data

  • Erasure (delete your data) in certain circumstances

  • Restriction of processing in certain circumstances

  • Objection to processing based on legitimate interests or direct marketing

  • Data portability (where applicable)

  • Withdraw consent at any time (where we rely on consent)

To exercise your rights, contact us (see Contact section). We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). (You can find their contact details on the ICO website.)

11. Children’s privacy

Our website is not intended for children, and we do not knowingly collect data relating to children.

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should read their policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date.

14. Contact us

If you have questions or requests about this Privacy Policy or your personal data, contact:

Royal Conversion
Email: Rcspecialistvehicles@gmail.com
Address: Unit 2 Cross Bank, Doncaster, DN4 8BE
Phone: 07885 207599

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